Our cleaning experts are ready to answer all your questions.
Working with a cleaning company is a great way to save time and ensure a consistent, thorough cleaning for your space. However, it’s natural to have a lot of questions about service capabilities, expectations, processes, and more – after all, the team will have access to your home, so you want to ensure you can trust them and feel confident in their services! At Fiv5 Star Cleaning, we want to do all we can to ensure you feel confident and fully satisfied with our cleaning services, and we know that starts with having answers. Here, you’ll find commonly asked questions and our responses, and you can always contact us to get additional information.
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What are your hours of operation?
Our standard business hours are Monday through Friday from 8:00 AM to 5:00 PM. We also offer Saturday hours from 8:00 AM to 2:00 PM to accommodate those who need weekend cleaning services.
Are estimates for cleaning services free?
Yes! Contact us anytime for a free, no-obligation quote tailored to your cleaning needs.
Do you offer over-the-phone pricing estimates?
Yes. We provide estimates by phone, email, or text message. You’ll always speak with a real person—no AI or automated systems. Call us at 704-299-9000.
Do you use subcontractors or company employees?
All of our cleaning crews are part of our in-house team – we never use subcontractors. This ensures we can maintain strict quality control over our operations and only send trusted, trained team members to our clients’ homes.
How many team members arrive to perform a service?
Our cleaning teams typically consist of two professional cleaners who will complete all agreed-upon cleaning services in your home.
Am I able to customize my cleaning plan?
Absolutely. We understand that every home is unique, which is why we provide customized quotes for each client. You can choose your preferred cleaning frequency, request extra attention for specific rooms or areas, select add-on services, and modify our standard cleaning checklist to fit your needs.
What is the difference between Deep Cleaning and Regular Cleaning Service?
Regular Cleaning is designed for routine maintenance and includes:
• Vacuuming and mopping floors
• Light dusting of furniture and accessible baseboards
• Cleaning kitchen countertops and sinks
• Cleaning the exterior of cabinets and appliances
• Basic bathroom cleaning
• Light dishwashing
• Changing bed linens (if clean sheets are provided)
• Folding towels
• Removing cobwebs
• Emptying trash bins
Deep Cleaning includes everything in a Regular Cleaning, plus:
• Detailed dusting and wiping of baseboards
• Cleaning doors, door frames, vents, ceiling fans, and light fixtures
• Cleaning window frames, ledges, shelves, and décor
• Interior window cleaning
• More thorough bathroom scrubbing
• Detailed floor cleaning
• Cleaning inside cabinets (when empty)
• Cleaning the interior and exterior of kitchen appliances
Deep Cleaning is ideal for first-time cleanings, seasonal refreshes, or homes that require a more detailed level of care.
What are the benefits of move-in and move-out cleaning services?
Move-in and move-out cleaning services help ensure a vacant property is clean, sanitized, and ready for its next occupants. These services can help renters meet lease requirements, improve the chances of receiving a full security deposit refund, and make the moving process smoother and less stressful for everyone involved.
What tasks are included in the move-out cleaning service?
Our move-out cleaning service focuses heavily on sanitization and pest prevention. Key tasks include wiping down and cleaning out food crumbs from cabinets, emptying all trash cans, wiping down kitchen and bathroom countertops, mopping hard floors, and sanitizing high-touch areas like doorknobs and handles.
What does a comprehensive moving cleaning include?
What kitchen appliances are included in a Deep Cleaning service?
Our Deep Cleaning service includes cleaning the interior and exterior of the oven, microwave, and refrigerator.
How often should I schedule a Deep Cleaning for my home?
While regular cleaning helps maintain your home’s cleanliness week to week, we recommend scheduling a Deep Cleaning at least four times per year. This helps address hard-to-reach areas and more intensive tasks, such as appliance cleaning and detailed dust removal.
Can you assist with cleanups for a special occasion?
Do you offer laundry services?
Yes. We can incorporate laundry services into your cleaning routine as needed. Our team can wash, dry, fold, and hang clothing on either a one-time or recurring basis.
Do you provide any other specialty services?
Yes! We also offer Hyla services (a disinfecting service for mattresses, sofas, and area rugs). For more information about these specialty services, please contact our office, and a member of our team will be happy to assist you.